In the hospitality industry, the impact that hotels make is not just because of the beautiful setting and the facilities. More often than not, it’s the quality of service customers receive that keep them coming back for more.

In the case of The Aviary Hotel, the seamless process of how bookings are made adds to the long list of reasons why people just love staying here. And behind this efficiency is Aviary’s Reservations Supervisor, Kim.

Finding Fulfillment in the Process

Handling bookings and reservations requires a high level of organization, something that comes naturally to Kim. She receives calls, emails and messages from potential guests from all over the world, with inquiries about room availability, rates, and amenities.

This responsibility requires in-depth knowledge not just about the hotel, but about Siem Reap and Cambodia in general. 

It’s a good thing Kim has acquired all the information she needs to do the job well, with her seven years of service at The Aviary Hotel that started in October 2015.

When asked about what she finds the most fulfilling about her job, Kim’s answer was straightforward – she loves bringing more people to Siem Reap through the bookings she closes.

Providing the Best Possible Solutions

To others, Kim’s job might seem simple. But the truth is, her job can become more complex especially if guests have special requests and other considerations that come with their booking.

It’s a good thing her years in the industry have honed her skills in providing the best possible solutions for every potential guest.

Kim believes that having in-depth knowledge about The Aviary Hotel and Siem Reap – both the good and the bad – allows her to look at things objectively. She empathizes with potential guests and works hard to understand their needs so that she knows exactly what to provide.

Paving the Way for Future Hospitality Professionals

For those who also wish to enter the hospitality industry one day, Kim has so much advice that could help them build a strong career.

Learning more about the industry and Cambodia in general is, of course, the primary thing. She understands that it’s not just about promoting the hotel or restaurant you work in, but also about promoting all the sites to see around the city. 

She also emphasizes that a love for traveling and interacting with different types of people is a must for hospitality professionals. You need to genuinely care about guests having the best time possible even if they’re not there for leisure.

Flexibility is also a basic trait that hospitality professionals should have, especially if you’re going to work in reservations like Kim. Given the fact that guests will always have different needs, you have to learn how to compromise and adjust to give them the experience they deserve.

Lastly, Kim finds the value in keeping your own space organized as well. She shares that she loves organizing and cleaning her own home after a long day at work, and likes keeping up with the times by watching the world news.When planning your next Siem Reap trip, connect with Kim via e-mail for a seamless reservation experience.